Privacy policy

rivacy Policy

Last updated: 12/04/2026

This Privacy Policy describes how Melbourne Bike Bag Rentals (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from melbournebikebagrentals.com.au or otherwise communicate with us.

1. Information We Collect Directly from You

In addition to standard order and contact details, we collect specific information required to facilitate our rental services:

  • Identification & Verification: We collect copies of government-issued identification (e.g., Driver’s License) to verify your identity for equipment rentals and to protect against theft or loss.

  • Order Information: Billing address, shipping address, payment confirmation, email address, and phone number.

  • Customer Support: Any information you include in communications with us via email or our contact forms.

2. How We Use Your Personal Information

  • Providing Services: We use your information to fulfill orders, process payments, and manage the logistics of bike bag rentals.

  • Identity Verification: Your identification is used solely to verify your persona for high-value asset rentals (Bike Bags) and is handled in accordance with Australian privacy standards.

  • Marketing: We may use your contact details to send promotional materials. You can opt out at any time.

  • Security & Fraud Prevention: We use data to detect and investigate potentially fraudulent or malicious activity.

3. Cookies & Tracking Technologies

Our Site is powered by Shopify. We use cookies to improve your experience, remember your preferences, and run analytics to understand how users interact with our Services. For more details on Shopify’s cookie usage, please visit Shopify’s Cookie Policy.

4. How We Disclose Personal Information

We disclose your personal information to third-party vendors who perform services on our behalf:

  • Payment Processors: Such as Shopify Payments or Stripe.

  • Fulfillment Partners: Shipping and logistics providers for e-commerce goods.

  • Professional Advisors: Including legal or financial advisors where necessary to enforce our Rental Agreement.

  • Legal Obligations: To comply with subpoenas, search warrants, or other legal requests.

5. International Data Transfers

As we use Shopify to power our store, your personal information may be transferred, stored, and processed outside of Australia, including in the United States. By using our Services, you consent to this transfer.

6. Security and Retention

We retain your personal information only for as long as necessary to provide you with Services, comply with legal obligations, or resolve disputes. While we take reasonable steps to protect your data, no security measure is 100% impenetrable.

7. Your Rights

Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you. To exercise these rights, please contact us using the details below.

8. Contact Us

Should you have any questions about our privacy practices or wish to exercise your rights, please contact us at:

Email: grreen2e@gmail.com