Refund policy

Refund & Return Policy

1. Equipment Rentals (Bike Bags & Pumps)

• Full Refund: You are entitled to a full refund if you cancel your booking more than 7 days before your scheduled start date.

• Partial Refund: If a cancellation is made within 7 days of the booking start date, a $20 administration fee will be charged, and the remaining balance will be refunded to you.

• No Refund: No refunds will be issued if you fail to collect the equipment on the agreed date or if you cancel the booking after the hire period has already started.

2. Product Sales (Trackers, Tools & Accessories)

• Consumer Guarantees: For all purchased goods, you are protected by the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

• Change of Mind: We do not offer refunds or exchanges for "change of mind" once a product (such as a bike tracker or tool) has been opened or used.

• Unopened Items: Unopened products in their original, undamaged packaging may be returned within 14 days of purchase for a store credit or refund (excluding shipping costs). The customer is responsible for return shipping.

3. Faulty or Damaged Items

If you believe a purchased product is faulty or was damaged during shipping, please contact us immediately at grreen2e@gmail.com so we can resolve the issue with a repair, replacement, or refund.